Returns & Product Claims
We uphold strict quality and safety standards. If your wellness product arrives damaged or incorrect, our structured return process ensures a prompt resolution.
Policy Summary
14 Days Post-Delivery
For unopened, sealed products.
Within 48 Hours
Report immediately upon delivery.
+971 50 4482629
info@successtogether.ae
Eligibility Criteria for Returns
To protect regional health and safety compliance, returned products must fulfill all of the following requirements:
Unopened Safety Seal
Products, food supplements, and functional formulations must have all safety seals completely intact and show no signs of tampering.
Original Packaging
Items must remain in their pristine, original product packaging without shipping labels directly attached to the box.
Proof of Purchase
Must be accompanied by an official invoice or electronic receipt issued by Success Together / 30 November General Trading LLC.
Return Authorization
All returns must be pre-approved by our support desk before shipping items back to our Dubai logistics hub.
Damaged or Incorrect Items Received?
Please inspect your order upon arrival. If an item is damaged in transit or incorrect, notify our team within 48 hours with photographic proof for an immediate replacement.
Non-Returnable Items
Due to health, hygiene, and regional regulations, the following items cannot be returned or refunded:
Refund Process & Timeline
Quality Verification
Returned products are inspected at our facility to verify sealed condition and batch authenticity.
Approval & Processing
Once verified, refunds are issued to your original payment method within 5–7 business days.
Exchanges
Replacement items for approved damage claims are dispatched via priority courier.
Need to Initiate a Return?
Contact our customer support team to request a Return Authorization and receiving address instructions.