Refund & Settlement Policy
Our goal is to ensure complete satisfaction with our wellness products. If a product arrives damaged or incorrect, we offer a transparent refund and settlement process.
Settlement Overview
14 Days Post-Delivery
Applies to unopened, sealed products.
5–7 Banking Days
Credited to original payment method.
Within 48 Hours
Required with photo evidence.
Conditions for Refund Approval
To qualify for a financial refund or credit settlement, returned items must satisfy all health and safety conditions:
Sealed & Unused State
All food supplements, functional formulations, and wellness items must have factory safety seals fully intact.
Packaging Integrity
Items must be returned in their original box with clear batch identifiers and labels intact.
Transit Damage & Shipping Claims
Please inspect shipments immediately upon arrival. Claims for products damaged during delivery must be submitted within 48 hours with clear photos for an immediate refund or replacement.
Non-Refundable Exceptions
To ensure consumer safety, the following items are strictly non-refundable once delivered:
Settlement Workflow
Quality Review
Returned products are verified by our team to confirm factory seals and original batch codes.
Refund Processing
Upon approval, your refund is credited directly back to the original card or bank account.
Settlement Notice
An official transaction confirmation is sent to your registered email address.
Questions About Your Refund?
Contact our support team for help initiating a return authorization or checking your refund status.